We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original packaging and perfect condition, we accept returns within 15 days from the day you received your order.

If you return an item requesting a refund within 15 days of receiving it, we'll process a refund for the product price by way of the original payment method. If you return you complete order, the original shipping cost will also be refunded.

We aim to refund you within 14 days (2 weeks) of receiving the returned item at our warehouse. If you request a refund for an item during the above time frame but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Some items can't be returned, like earrings or items where a hygiene strip or seal has been removed (e.g., socks and underwear). Please check product descriptions before you order. 

Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

All returned items should be sent in their original condition and packaging where possible, including tags.

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads - way, waaay more than even the most loyal Q-dance customer would order - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.

Products offered on our website are strictly for personal only use and not meant to be resold.

If you purchased merchandise at any of our events the rules below will apply:

For any other questions that we can help you with, please fill in the contact form on the website and provide us your order number for fast assistance. Generally, we respond to queries within 2 business days.